Exchange Policy

Effective Date: July 18, 2026

At Tana Bana, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, has a printing issue, or the size is incorrect, you may request an exchange in accordance with the policy below.

Exchange Eligibility

You may request an exchange within 3 days of receiving your order if:

• The product is damaged upon delivery.
• The item has a manufacturing defect.
• There is a printing or design issue.
• You received the wrong size.
• You received the wrong product.

Exchange requests made after 3 days from the delivery date will not be accepted.

Exchange Conditions

To qualify for an exchange, the product must:

• Be unused and unworn.
• Be unwashed.
• Be in its original condition.
• Have all original tags, labels, and packaging intact.
• Show no signs of use, stains, perfume, washing, or customer-caused damage.

Products that have been used, washed, altered, or damaged after delivery are not eligible for exchange.

Non-Exchangeable Items

We cannot process an exchange if:

• The request is made more than 3 days after delivery.
• The item has been worn or used.
• The product has been washed or altered.
• Original tags or packaging are missing.
• The damage was caused after the product was delivered.

How to Request an Exchange

To request an exchange:

1. Contact our customer support within 3 days of receiving your order.
2. Provide your order number and clear photos showing the issue.
3. Our team will review your request.
4. If approved, we will provide instructions for returning the item and processing the exchange.

Items sent without prior approval may not be accepted.

Product Inspection

After receiving the returned item, our quality team will inspect it to ensure it meets the exchange requirements.

If the item passes inspection, an exchange will be arranged as quickly as possible, subject to product availability.

Shipping Charges

If the exchange is due to a damaged, defective, incorrect, or wrong-sized item sent by Tana Bana, we will assist according to our exchange process. In other cases, shipping charges may apply.

Policy Updates

Tana Bana reserves the right to modify this Exchange Policy at any time without prior notice. Any updates will be posted on TanaBana.pk with the revised effective date.

Contact Us

For any questions or to request an exchange, please contact us using the contact information available on TanaBana.pk.

At Tana Bana, we are committed to delivering quality products and ensuring customer satisfaction. We appreciate your trust and will work to resolve any genuine exchange requests promptly and fairly.