Return Policy

Effective Date: July 18, 2026

At Tana Bana, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you receive a product that is damaged, defective, or does not match your order, you may request a return under the terms outlined below.

Return Eligibility

You may request a return within 3 days of receiving your order if the product meets one of the following conditions:

• The item is damaged upon delivery.
• The product has a manufacturing defect.
• The print or design is incorrect.
• You received the wrong size compared to the one you ordered.
• You received the wrong item.

Requests submitted after 3 days of delivery may not be accepted.

Return Conditions

To qualify for a return, the item must:

• Be unused and unworn.
• Be unwashed.
• Be in its original condition.
• Have all original tags, labels, and packaging intact.
• Show no signs of use, stains, perfume, washing, or damage caused by the customer.

Products that have been used, washed, altered, or damaged after delivery are not eligible for return.

Non-Returnable Items

Returns will not be accepted if:

• The return request is made after 3 days of delivery.
• The product has been worn or used.
• The item has been washed or altered.
• Original tags or packaging are missing.
• The damage was caused by improper handling after delivery.

Return Process

To request a return:

1. Contact our customer support within 3 days of receiving your order.
2. Provide your order number along with clear photos showing the issue.
3. Our team will review your request.
4. If approved, return instructions will be shared with you.

Items returned without prior approval may not be accepted.

Inspection

Once the returned product is received, our quality team will inspect it to ensure it meets the return conditions outlined in this policy.

If the product passes inspection, your return request will be processed according to our return procedures.

Shipping Charges

Unless the return is due to our error (such as a damaged, defective, incorrect, or wrong-sized product), return shipping costs may be the responsibility of the customer.

Policy Updates

Tana Bana reserves the right to update or modify this Return Policy at any time. Any changes will be posted on TanaBana.pk with an updated effective date.

Contact Us

For any questions regarding returns or to request a return, please contact us using the contact information available on TanaBana.pk.

At Tana Bana, we are committed to providing quality products and excellent customer service. We appreciate your trust and will do our best to resolve any genuine product issues quickly and fairly.